*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
How can counselors create a comfortable, safe space for their clients? Janis Manalang, M.A., LPC, discusses how counselors can use office location, set-up, and décor to create a soothing atmosphere to make clients feel calm and welcome. She also emphasizes good customer service and provides examples of how counselors can improve their customer service quality. Ms. Manalang is the founder/CEO/director of the Key Center and is licensed in Florida and Virginia. She is pursuing her doctorate in education, focusing on counseling and supervision. This is the fifth webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Janis Manalang MS, LPC webinar presentation.
Provide information on how to successfully get and keep your clients.
Discuss the importance and give examples of good quality customer service.