How is integrated care different from integrative care?
How did you become interested in integrated care?
How would you address the argument that IC is based upon the medical model and is therefore contrary to counseling’s humanistic underpinnings?
Why use the term behavioral health provider (BHP) in your text instead of counselor?
What are the different models of IC? (8) What do counseling interns do when working in IC practices?
Are there any differences in clientele seen in IC practices versus specialty mental health?
What do counselors-in-training need to know to be trained in IC?
How is training to become an effective IC counselor similar to the training needed to be an effective school counselor?
What are the skill-sets from traditional school-counseling and clinical mental health counseling graduate programs needed by the behavioral health provider (BHP) working in the primary care medical setting?
Objectives:
Summarize the basic tenets of Integrated Care
Determine the importance of partnering with primary care professionals
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
Technology can be a useful tool in many counselors’ practices if it is utilized correctly. Rob Reinhardt, M. Ed., LPCS, NCC, worked for many years in the information technology field before becoming a counselor, and in this webinar he discusses how to implement technology to reduce costs and increase efficiency in private practice. He draws particular attention to HIPAA/HITECH rules, regulations, privacy, and compliance. Dr. Reinhardt is the CEO of Tame Your Practice, a private practice consulting firm, and he writes the “Tech Tutor” column in the American Counseling Association’s Counseling Today magazine. This is the third webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Rob Reinhardt, LPCS, M.ED., NCC webinar presentation.
Discuss how to implement technology to reduce costs and increase efficiency in your private practice.
Discuss HIPAA/HITECH rules, regulations, privacy and compliance.
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
The 2014 ACA Code of Ethics contains a new section on distance counseling, technology, and social media. The code provides ethical considerations and guidance for the use of these mediums in the profession and with clients. Michelle E. Wade, LCPC, and Jeannette Baca, Ph.D, LPCC, discuss why this new section was needed in the code and provide examples of technologies currently being used within the mental health profession. Their presentation will assist participants in developing protocols for working with these new technologies. Ms. Wade is a doctoral candidate from Argosy University–DC whose dissertation focuses on social media and counseling. Dr. Baca served as president of the New Mexico Counseling Association and was Ethics Chair for six years.
Summarize the basic tenets of Michelle Wade, MS, M.Ed, NCC, LCPC and Dr. Jeannette Baca’s webinar presentation: Distance Counseling, Technology, and Social Media.
Discuss Ethical Considerations, and reasoning behind including Section H in the 2014 ACA Code Ethics .
Provide examples of technologies currently being used within the mental health profession
Description: The following questions will be addressed: (1) What spurred you to write a book and accompanying templates entitled Private Practice Preparedness: The Health Care Professional's Guide to Closing a Practice Due to Retirement, Death, or Disability? (NW) (2) Can you explain what is included in this e-book that will be useful to practicing counselors? (3) Why is it important, from an ethical and risk management perspective, to appoint a records custodian? (4) Do you have suggestions in the e-book regarding how to give your records custodian or support team access to electronic records as well as paper records? (5) Can you tell us how some of your templates may help counselors provide notice to clients of a practice closure - on an emergency or planned basis? (6) Is it enough to just have both a personal and professional will? (7) Do you address issues pertinent to a counselor's potential obligations under HIPAA and HITECH? (8) Do you give suggestions for handling things like passwords and access to all electronic devices and who should have access to them? (9) Is this book designed for baby boomers or does it have application to those younger counselors just starting out in private practice? (10) Can you tell us anything else about how the product works, how to access the e-book and templates, and what benefits are available to the reader?
Objectives:
Summarize the basic tenets of the podcast on the e-book
Provide an overview of the e-book?s tools for healthcare professionals to fulfill their ethical obligations regarding continuance of care in the case of emergency or retirement.
Discuss the step-by-step guide to closing a practice allows appointed representatives to efficiently take over a practice in an emergency
Issues of payment are complex subjects for counselors because, in addition to being a practical concern, counselors must also be mindful of the ethical and legal regulations that can affect payment. Burt Bertram, Ed.D., discusses fees as well as fee-splitting, bartering, gifts, and other billing issues. Participants will learn best billing and business practices to ensure they are adhering to both their state’s legal regulations and the 2014 ACA Code of Ethics. Dr. Bertram is a mental health counselor in private practice in Florida and is a co-author of the American Counseling Association’s bestselling book, The Counselor and the Law.
Summarize the basic tenets of Dr. Burt Bertram’s webinar presentation: Fees, Fee-Splitting, Gifts, Bartering & Other Billing/Financial Issues.
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
Counselors receive a high level of education before they may treat clients, but they do not always learn about how to run a successful business. This webinar is the first in a series of seven to help private practitioners start and improve their businesses. Stephanie Adams, M.A., LPC, presents tips on how counselors can turn a discussion with a questioning caller into a regular client. Ms. Adams discusses the pre-call factors that counselors can influence to increase their chances of a better conversation before speaking with potential clients. She also provides an overview of a four-step technique counselors can use to encourage new callers to schedule their first appointment. Ms. Adams works in private practice in Texas and is the founder of a social networking site for new counselors called BeginningCounselor.
Summarize the basic tenets of Stephanie Adams, MA LPC webinar presentation, From Call to Client: Effortlessly Turning Information-Seekers Into Regular Clients.
Discuss the pre-call factors you can influence to increase your chances of a better conversion before your client ever picks up the phone.
Provide an overview of the simple, four-step technique you can use to turn almost any call into a new client appointment.
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
Counselors often excel in their chosen field, but they may not always succeed in the crucial area of sales and marketing, which they need to know in order to run a successful practice. Deborah Legge, Ph.D. CRC LMHC, introduces participants in this webinar to the idea of the sales cycle and how they can use it to recruit new clients. She discusses the importance of credibility, likeability, and trust as conduits to winning over clients, and she provides examples of sales cycles, with tips on how counselors can make their own. Dr. Legge has been in private practice for over 20 years and is a private practice consultant and mentor. This is the fourth webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Dr. Deb Legge CRC, LMHC webinar presentation.
Introduce the Sales Cycle and how to utilize it in order to get more clients and business.
Provide examples and assist in creating your own Sales Cycle.
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
How can counselors create a comfortable, safe space for their clients? Janis Manalang, M.A., LPC, discusses how counselors can use office location, set-up, and décor to create a soothing atmosphere to make clients feel calm and welcome. She also emphasizes good customer service and provides examples of how counselors can improve their customer service quality. Ms. Manalang is the founder/CEO/director of the Key Center and is licensed in Florida and Virginia. She is pursuing her doctorate in education, focusing on counseling and supervision. This is the fifth webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Janis Manalang MS, LPC webinar presentation.
Provide information on how to successfully get and keep your clients.
Discuss the importance and give examples of good quality customer service.
One aspect of creating a successful counseling relationship is to ensure a connection between the counselor and the client. Ryan Thomas Neace, M.A., LPC, NCC, CCMHC, argues that “impersonal methods” such as voicemail and websites can alienate clients and make it more difficult for a counselor to form that level of trust and professionality that is crucial in the counseling relationship. In this webinar, Mr. Neace discusses the importance of answering the phone and making a direct, personal connection with people as the primary way to recruit new clients. Mr. Neace has worked in private practice in Missouri and Virginia, and he founded CounselingInternships.com. This is the sixth webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Ryan Thomas Neace MA, LPC, NCC, CCMHC webinar presentation.
Discuss the primary pathway to new clients .
Provide insight on the importance of Clinicians answering the phones.
*Counselors requiring New York State approval must contact ACA upon completion to obtain customized CE certificate
A lot of effort goes into building a successful practice; private clinicians are not just counselors but also entrepreneurs running their own business. Oftentimes, counselors get to a comfortable place of business, but fail to extend to that “final 10%” that exceeds their clients’ expectations. Anthony Centore PhD, LMHC, provides advice on what he believes are the above and beyond measures counselors can take to take a “good” practice to an “exceptional” one. Dr. Centore is the founder of Thriveworks, a counseling company with locations in five states. He also writes the “Private Practice Strategies” column in the American Counseling Association’s magazine, Counseling Today. This is the final webinar in a series of seven focusing on how private practitioners can improve their businesses.
Summarize the basic tenets of Dr. Anthony Centore’s webinar presentation: When Building a Practice Don’t Forget The Final 10%.
Discuss what the final 10% is and how to improve in this area.
Provide insight on how to exceed expectations of your consumers.
